Return PolicyThank you for shopping with us! We want you to love your items as much as we do. If for any reason you are not satisfied please contact us and we will be happy to assist you. To process your return click here and fill in your email or order number and zip code.
We do not accept returns past 30 days of the ship date. We do not accept returns if the item has been worn or damaged from washing.
All sales are final on clearance items.
Shoes need to be returned in their original box. Please place the shoe box in a protective box. If we receive the shoe box as the shipping box we will not accept the shoes as returnable. You will be responsible for shipping charges back to you.
The customer is responsible for all return shipping fees.
Please include your packing slip or a piece of paper with your name and order number with all returns. (Go to Processing Returns to learn how to process your return.)
Once we receive your return it will be processed within 1-3 business days and we will credit the card on the account. Please note your banking institution may require up to 14 days to process and post this transaction to your account once they have received the information from us.
Processing Returns To process your return click here and fill in your email or order number and zip code. If you purchased the $2.97 free returns for store credit protection at the original time of checkout, there is no cost to return the package. You will be able to submit a return for store credit or refund and receive a prepaid label through our returns center. If you did not purchase the $2.97 free return protection at the original time of checkout, you will be responsible for the return shipping label fee. If you have any questions or concerns please call or text 801-762-7478 or email service@ChanceStyle.com. Please include your packing slip with your return. This will speed up the return process.Damaged Items/ Wrong Item ReceivedIf you believe you received a damaged item please contact us within 5 days of delivery and we will be happy to work with you to resolve the issue. You can reach us by calling or texting 801-762-7478or email service@ChanceStyle.com.Lost/Stolen PackagesIf your package does not arrive within the estimated time of arrival, we will be happy to open an investigation with the shipping carrier. This process can take up to 2 weeks to complete.If the shipping carrier confirms delivery to the correct address, we are unable to issue a refund for the package. Please make sure we are sending packages to secure addresses.Holiday Return PolicyAny items purchased between November 1-December 24th that are unworn, still tagged and unused, may be returned or exchanged by January 15th with a receipt or gift receipt.Return ShippingFor your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. ChanceStyle will not be responsible for items returned that are lost or damaged in transit. Customer is responsible for all return shipping fees.Send your return to:
ChanceStyle
Attn: Return Department3650 East Powerhouse Rd. Suite ASpanish Fork, Utah 84660Return to StoreYou may bring in your return to ChanceStyle within 30 days of original purchase as long as it meets the above criteria. The store will send the return to the warehouse for processing the return. Please include your packing slip with your return.Spanish Fork Location: 266 North Main StreetSpanish Fork, Utah 84660 801-762-7478
